Designing a Digital Diagnostic Toolkit for Disability-Inclusive Health

Refining and user testing a first of its kind digital diagnostic health system tool for government and policymakers to advance access to services for people with disabilities.
Missing Billion & August Ludvig Hartwall Foundation

One billion people in the world live with a life-affecting disability. At the same time, they are more likely to be denied healthcare, face discrimination in health services, and experience health disparities. To advance the rights and inclusion of people with disabilities, the Missing Billion initiative is developing the first of its kind digital diagnostic toolkit for inclusive health for government and policymakers globally. The toolkit will be used to assess a country’s current status on disability-inclusive health and derive tangible areas and actions for improvement. 

The Missing Billion team has already built an inclusive health systems framework, defined indicators, and collected best practices for the diagnostic toolkit. The toolkit has also been tested with research partners in the Maldives, Brazil, and Zimbabwe. Scope is supporting the Missing Billion in refining the full digital diagnostic toolkit with and for government and policymakers. The finalised toolkit describes health assessment approaches and indicators with practical templates and worksheets, setting the standard approach to initial diagnosis across countries.


Project Approach

Scope carries out user workshops in close partnership with the Missing Billion team and the project’s global expert steering committee. Our participatory design expertise ensures efficiency and ownership while engaging the target audience and health experts at every step of the design process. First, we conduct formative research to gain deeper user insights. Then we co-design and test diagnostic tool use cases and service journeys with health system participants in three countries, building additional content for the toolkit as needed. Lastly, we develop the digital diagnostic toolkit’s visual concept, user interface, and interactive content that will be hosted on the Missing Billion website.


Project Outcomes

At the end of the project, Scope will deliver a user-and mobile-friendly digital experience of the diagnostic toolkit for Ministries of Health and other health system actors. This innovative, universally applicable health system tool will assist programme planners, technical experts, and policymakers in identifying and launching improvements across health systems.

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