Facilitating partners to apply a rapid human-centered discovery and design process to help maintain and transform essential services through the evolving phases of the COVID-19 crisis and beyond.
Innovating for Primary Healthcare Services During COVID-19
Core Nigeria serves as a human-centered design (HCD) collaboration and learning platform. The project supports Nigerian health system actors in delivering essential primary healthcare services in the context of COVID-19, while also identifying transformational strategies to improve systems and services beyond the pandemic.
The team collaborates with Nigerian partners who are already adapting and innovating primary healthcare services in immediate response to COVID-19, facilitating their use of HCD methods and tools in the innovation process. The project also aims to build partners’ skills and knowledge in applying HCD to future public health challenges by demonstrating the added value of placing people at the centre of programme and intervention design.
Core Nigeria’s Approach
Core Nigeria works through two interlacing elements: a Design Clinic and a Virtual Network, conducted in partnership with federal and state government, Scope Impact, Clinton Health Access Initiative (CHAI) Nigeria, and the Bill and Melinda Gates Foundation Nigeria country office.
Design Clinic teams in Lagos and Niger states are taking a learning-by-doing approach to HCD, applying design methods and tools to tackle specific health care challenges in their regions. With design mentoring support from Core Nigeria, state teams work through the phases of HCD, from conducting participatory design research, to co-creating, testing, and refining people-centered solution concepts.
Both teams are focused on sustaining primary healthcare service quality and utilisation during the pandemic. The Design Clinic will result in one or two innovative solutions that will have the potential to be rapidly implemented to improve service delivery. Design Clinic teams are composed of representatives from the state ministries of health and Primary Health Care Development Agency/Board and CHAI Nigeria.
Core Nigeria’s Virtual Network brings together actors and organizations working in primary healthcare to meet one another and gain introductory knowledge of HCD tools and methods. Network members will form a community of practice to continue collaborating, sharing knowledge, and exploring how they can incorporate HCD into programme design to improve primary healthcare services during and after the pandemic.
The Virtual Network consists of a diverse base of stakeholders including state and federal government representatives, non-governmental organisations, donors, faith-based groups and community organisations. Nigerian design community members will also engage with the Virtual Network, sharing insights and expertise. Network sessions will also link with Design Clinic phases so that members can follow along with the clinic’s progress to learn and provide feedback on insights, methods, and proposed solutions.
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