User testing of mobile voice system.
User-friendly instruction guide for mobile test follow-up.
Step-by-step guide to walk women through testing process.
Voice Telephony for Medical Follow-up
Designed an innovative solution that enables women to manage clinic follow-ups remotely.
Scope worked with Gynuity Health Projects in Mexico City to design and test a mobile telephony-based service to support remote self-administration of semi-quantitative pregnancy tests (SQPT). Intended as a potential alternative to in-clinic follow-up, the mobile service helped women to easily understand the steps to take SQPTs by themselves following medical abortion processes. The service utilized Interactive Voice Recording technology to help patients interpret SQPT results and confirm test outcomes in a manner that is privacy aware, literacy neutral, and respectful.
Results
- Conducted pilot testing with women and health practitioners and in Mexico City.
- Gathered user experience feedback to inform future improvements and scaling.