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RESPONDING TO THE PANDEMIC

As a company dedicated to the health and wellbeing of underserved people globally, we are deeply concerned about the effects of COVID-19 on the communities we serve. While COVID-19 spreads rapidly, we continue providing our partners with critical services as well as responding to the growing crisis. We are supporting partners in pivoting to enable programme continuity, while also developing new ways of supporting preparedness and response efforts across the globe.

Scope is actively contributing to the Inter-agency Working Group of Reproductive Health in Crises. We are researching and advocating for improved COVID-19 services for vulnerable populations, as well as designing rapid, remote means to co-create emergency responses, facility improvements, and community mobilisation efforts.

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BOLD: Better Outcomes in Labour Difficulty

A participatory design approach to strengthen the link between communities and facilities.
Bill & Melinda Gates Foundation
Uganda, Nigeria
2014 - 2016

BOLD was a multi-year maternal health research and design project in collaboration with WHO’s Reproductive Health Research department. In this project Scope designed and tested tools to improve the demand for better quality of care in facilities and to enhance the understanding of pregnancy and childbirth in communities.m4id-ppl2Labour difficulties result in deaths and long-term disabilities for thousands of mothers and newborn babies every year, particularly in underserved communities. As a part of BOLD, we designed a set of tools to improve the quality of care provided to women and their families by strengthening linkage between communities and facilities, called the Passport to Safer Birth (PSB).

The BOLD initiative was launched by Scope and the World Health Organization Department of Reproductive Health and Research (RHR) in collaboration with the Department of Maternal, Newborn, Child and Adolescent Health. Local partners were University of Ibadan in Nigeria and Makerere University in Uganda.

Scope led the service design work for the Passport to Safer Birth and applied design research, co-design and prototyping in participatory design. The three tool prototypes developed aim to support health workers in providing appropriate care during childbirth and to increase demand for respectful, quality care among communities in low resource settings.

A human-centred design process

The project applied a human-centred design process, in which the the paper based prototypes have been explored, evaluated and validated in a participatory process involving women, men and community leaders as well as health practitioners and maternal health experts.

Prior to the co-design work, design research was conducted to gain a broad understanding of pregnancy and delivery related experiences in both rural and urban areas of Nigeria and Uganda.

The insights gained through design driven in-depth interviews, focus group discussions and observations were analysed and synthesised into a prioritised collection of main themes. Based on the design research insights, we then developed a set of design principles that were reflected in the prototypes.

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Outcomes: Passport to Safer Birth

The design deliverables of this project included a set of three different tools to improve the quality of care provided to women and their families.

1) the Pregnancy Assistant, which aims to improve the pregnant couple’s understanding of pregnancy and delivery creating better communication and increased birth preparedness for the expectant woman and her companion

2) the Labour Mediator, a paper based tool to provide health and medical information and offer emotional support during the delivery process. This tool aims to enhance the quality of communication between the care provider and the woman.

3) the Expectation Manager, a tool to visualise the roles and responsibilities of the birth companion and the extended family in a childbirth situation, simultaneously creating increased demand for quality care as well as increasing family members’ sense of control during the delivery process.

Read more about BOLD on www.bold-innovation.org


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